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Customer Service Manager - State Farm Agent Team Member Irving - TX

Customer Service Manager - State Farm Agent Team Member

Full Time • Irving - TX
Benefits:
  • Bonus based on performance
  • Competitive salary
  • Paid time off
  • Training & development
  • Company parties
  • Opportunity for advancement
  • Parental leave
ROLE DESCRIPTION:
Be a part of a new and thriving team that grows together, personally and professionally. Enjoy a long-term rewarding career experience by helping to protect members of the community from everyday risks and make a lasting impact on their lives. This is a role that offers plenty of growth opportunities, stability, and career advancement.
 
Our office and this full-time Customer Service Manager role is conveniently located in Irving - Las Colinas. As a Service Manager, you will be responsible for reviewing policies & accounts, meeting with customers, explaining rate increases & decreases, retaining business, answering inbound calls/texts/emails, working with underwriting, calling out to customers with important updates, updating policies, scheduling appointments, educating customers, identifying & uncovering additional needs. You will also collaborate with other office team members to role play, build new skills and develop knowledge, skills & abilities that will last a lifetime.
 
 RESPONSIBILITIES & QUALIFICATIONS:
  • Must be located in North Texas, eligible for employment in the U.S. and able to commute to & work in-office Monday to Friday 8:30 to 5:30.
  • 3+ years of experience in customer service or with 2+ years in a managerial role. Insurance Agency Office experience a plus. 
  • Warm, sincere & outgoing personality. A true people person with desire to help the community. 
  • Must obtain both Texas Insurance Licenses prior to starting. Exam materials & license fee is reimbursable. Bonuses available for passing exams. 
    1. Property & Casualty License and
    2. Life & Health License  
  • If already licensed, Property & Casualty and Life & Health licenses are active, up to date, with no other active insurance carrier appointments. 
  • Ability to prioritize service tasks while managing the flow of inbound service calls, texts & emails.
  • Responsive communicator with a sense of urgency. 
  • Goal-oriented and self-motivated.
  • Ability to calmly serve policyholders who might be upset or confused and do so with a positive tone and attitude.
  • Comfortable talking to people about uncomfortable risks such as death or disability and recommending solutions to reduce those risks. 
  • Undeterred by rejection or failure - a growth mindset.
  • Ability to demonstrate sincerity and a genuine interest in helping others protect themselves from everyday risks.
  • Coachable - a desire to learn & follow proven methods.
  • Ability to navigate a Customer Relationship Management software (e.g. Salesforce) and coordinate office tasks, activities and appointments via Microsoft Outlook.
 
RESPONSIBILITIES:
  • Oversee and manage all office service tasks & activities and monitor customer retention.
  • Develop and implement customer service policies and procedures.
  • Process more complex insurance policy updates for multi-line household accounts while considering all relevant stakeholders.
  • Handle customer complaints and issues that were escalated beyond original team member.
  • Train and mentor other service representatives.
  • Conduct new customer onboarding appointments.
Compensation: $55,000.00 - $75,000.00 per year




 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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