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Customer Service Manager - State Farm Agent Team Member Irving, TX

Customer Service Manager - State Farm Agent Team Member

Full Time • Irving, TX
Responsive recruiter
Benefits:
  • Bonus based on performance
  • Competitive salary
  • Paid time off
  • Training & development
ROLE DESCRIPTION:
Be a part of a new and thriving team that grows together, personally and professionally. Enjoy a long-term rewarding career experience by helping to protect members of the community from everyday risks and make a lasting impact on their lives. This is a role that offers plenty of growth opportunities, stability, and career advancement.
 
Our office and this full-time Customer Service Manager role is conveniently located in Irving - Las Colinas. As a Service Manager, you will be responsible for reviewing policies & accounts, explaining rate increases & decreases, retaining business, answering inbound calls/texts/emails, calling out to customers with important updates, updating policies, scheduling appointments, educating customers, identifying & uncovering additional needs. You will also collaborate with other office team members to role play, build new skills and develop abilities that will last a lifetime.
 
 RESPONSIBILITIES & QUALIFICATIONS:
  • Must be located in Texas, eligible for employment in the U.S. and able to work in-office.
  • Warm, sincere & outgoing personality.
  • Must obtain both Texas Insurance Licenses prior to starting. Exam materials & license fee is reimbursable. Bonuses available for passing exams. 
    1. Property & Casualty License and
    2. Life & Health License  
  • Ability to prioritize service tasks while managing the flow of inbound service calls, texts & emails.
  • Responsive communicator with a sense of urgency. 
  • Goal-oriented and self-motivated.
  • Ability to calmly serve policyholders who might be upset or confused and do so with a positive tone and attitude.
  • Comfortable asking current customers and prospects about other needs such as life or health insurance, and investment needs.
  • Undeterred by rejection or failure - a growth mindset.
  • Ability to demonstrate sincerity and a genuine interest in helping others protect themselves from everyday risks.
  • Basic knowledge of insurance and insurance products - a willingness to learn more about the industry & State Farm product offerings.
  • Coachable - a desire to learn & follow proven methods.
Ability to navigate a Customer Relationship Management software (e.g. Salesforce) and coordinate office tasks, activities and appointments via Microsoft 
 
RESPONSIBILITIES:
  • Oversee and manage all office service tasks & activities and monitor customer retention.
  • Develop and implement customer service policies and procedures.
  • Process more complex insurance policy updates for multi-line household accounts
  • Handle customer complaints and issues that were escalated beyond original team member.
  • Train and mentor other service representatives.
  • Conduct new customer onboarding appointments.
QUALIFICATIONS:
  • 3+ years of experience in customer service or with 2+ years in a managerial role.
  • Property & Casualty and Life & Health licenses are active, up to date, with no other active insurance carrier appointments. 
  • Ability to think critically on your own, and to use the resources available to properly service accounts autonomously. 
  • Leadership and organizational skills.
  • Communication and problem-solving abilities.
Compensation: $52,000.00 - $60,000.00 per year




 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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